Terms and Conditions

By registering and using the Soy Humano platform, available at soyhumano.app (hereinafter, the Platform), the user expressly and irrevocably accepts these Terms and Conditions, as well as the Privacy Notice published on the Platform. If you do not agree, you may not use the service.

Soy Humano is a software-as-a-service (SaaS) platform that enables recruiters and HR teams to upload CVs in PDF format, process them using artificial intelligence, and obtain structured rankings and evaluations of candidates for specific job openings.

The service is provided through monthly or annual subscription. The Platform reserves the right to modify the features and pricing of available plans with prior notice.

To access the service, the user must create an account with accurate and up-to-date information. The user is responsible for the confidentiality of their credentials and all activity performed from their account. The Platform may suspend accounts that violate these Terms or provide false information.

By uploading candidate documents, the user declares and warrants that:

• They are solely responsible for processing the personal data of candidates whose documents they upload, in accordance with Mexican data protection law and other applicable legislation.
• They have obtained consent from candidates to share their data with automated processing tools, or are covered by an applicable legal exception.
• The Platform acts exclusively as a temporary processing tool and does not store original files beyond the first 12 hours following their upload.
• The analysis results generated are indicative and do not constitute a final hiring decision.

The user releases the Platform from any liability arising from failure to comply with personal data obligations attributable to the user.

The user agrees to use the Platform solely for legitimate recruitment and personnel selection purposes. The following are prohibited:

• Uploading illegal, defamatory, discriminatory content or content that violates third-party rights.
• Attempting to breach or compromise the security of the Platform.
• Processing candidate data without a legal basis to do so.
• Reselling, sublicensing or transferring access to unauthorized third parties.
• Reverse engineering or attempting to extract the source code of the Platform.

Payments are processed through Polar Software Inc., acting as Merchant of Record. The user accepts the Polar terms applicable to their transaction.

Subscriptions renew automatically at the end of each billing period. The user may cancel at any time from their dashboard; cancellation takes effect at the end of the paid period, with no refunds for partial periods unless required by applicable law.

All rights to the Platform, including code, design, brand and features, are reserved. These Terms do not grant the user any rights over such elements beyond use of the service during their active subscription.

Data and results generated from user content belong to the user. The Platform will not use such data to train artificial intelligence models without the user's express consent.

The service is provided as-is and subject to availability. The Platform does not guarantee that candidate analysis results are infallible. Rankings and evaluations are decision-support tools and do not replace the recruiter's judgment.

The Platform's maximum liability to the user shall not exceed the amount paid by the user in the last month prior to the event giving rise to the claim. The Platform shall not be liable for indirect, incidental or consequential damages arising from the use or inability to use the service.

The Platform will make reasonable efforts to keep the service available. Interruptions may occur due to scheduled maintenance or force majeure. Planned interruptions will be communicated with reasonable advance notice.

These Terms may be modified. Changes will be communicated by email or notice within the Platform at least 15 calendar days in advance. Continued use of the service after that period implies acceptance of the new Terms.

The user may cancel their account at any time from their dashboard. Following cancellation, user data will be deleted within a maximum period of 90 calendar days, unless a legal obligation requires longer retention.

These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the jurisdiction of the competent courts of Mexico, specifically Mexico City, regardless of the present or future domicile of the parties involved in any dispute, waiving any other jurisdiction that may apply.